Digital transformation for competitive advantage!
Key success criteria for successful digital transformation!
According to the latest report published by TM Forum Digital Transformation Tracker Asia 2020, 60% of the telecommunication service providers in Asia have begun their digital transformation journey, while only 18% of them are deriving some business benefits from the same.
As the Telecommunication Service Providers are upbeat on the opportunities that are possible with 5G and digital technologies, the on-ground reality poses tremendous challenges for the incumbent operators to sail through this digitalization journey.
The numerous challenges lie ahead to transform successfully the organization that is built over the years with numerous incremental innovations. Things that have worked so far, are no longer relevant, leaving the organizations bewildered on how to approach the transformation of their organizations successfully.
Recent research identifies seven important factors and 33 critical action points, to ensure a successful digital transformation of telecommunication service providers. The framework is based on multiple scientific theories and a detailed literature review of more than 1200 articles. The parameters and recommendations take into account numerous digital transformation success stories and 19 digital maturity models along with the scientific principles of digital transformation. The research model was validated using 294 responses domain experts (senior leaders & experts, mostly VP and C level executives in the telecommunications industry value chain).